Frequently Asked Questions

TIMIO offers content in English (American), Spanish (Latin America), French (France), German (Germany), Dutch (Netherlands), Chinese (Mandarin), Italian and Portuguese (Brazilian). Why Dutch? Because we’re based in the Netherlands! : -)

This is a low battery warning. Replace the batteries with 3 new identical AA alkaline batteries. Do not mix old and new batteries or batteries of different types. To extend battery life, please slide the power switch on the back of the unit to the OFF position when not in use. You may also use rechargeable AA batteries. These come with a charger and are available in most electronic stores.

TIMIO is approximately 8.3 inches / 210 mm high by 8 inches / 200 mm wide by 1.65 inches / 45 mm deep. TIMIO weighs approximately 3 lbs / 1.4 kilos.

No. TIMIO works right out of the box and wherever you go, absolutely no WiFi needed. So, you can also take it with you in the car, for example.

TIMIO works with 3 AA batteries. The battery compartment is safely concealed with a screw, making it much harder for children to access. For environmental reasons, we recommend using 3 rechargeable AA batteries.

Unfortunately, due to shipping regulations, batteries are not included.

In normal usage conditions TIMIO’s batteries should last a few weeks. TIMIO saves power thanks to its auto-shut off functionality which, will turn off the player when not in use for more than 5 minutes. To further save power, please make sure to switch the power button on the back of the unit to the OFF position when not in use. You can also use 3 rechargeable AA batteries if you wish to.

Yes! TIMIO has and audio jack on the top of the unit for wired headphones. TIMIO does not work with bluetooth headphones.

Yes TIMIO passed the most rigorous toys safety tests. TIMIO is made of ABS food grade plastics (BPA-free):
- CE SAFETY TEST NO. BL-SZ1998072-101 EN62368
- CE RF TEST NO. BL-SZ1998072-402 EN300330 NFC
- CE EMC TEST NO. BL-SZ1998072-401 EN301489
- CE EMF TEST NO. BL-SZ1998072-701 EN62479
- RF FCC & IC NFC TEST NO. BL-SZ1998073-402 FCC ID 2AUE7-TM0101 / ISED NR 25403-TM0101
- EMC FCC/ISED TEST NO. BL-SZ1998073-401
- ITS TOY SAFETY TEST NO. HKGH02510361 ASTM US CFR CANADA Canada Consumer Product Safety Act Toys Regulations

TIMIO has been tested for kids 3+. But some parents have told us that their kids can use it as early as 18 months. TIMIO can also be used by parents to play lullabies to help babies fall asleep quickly.

No. TIMIO’s own curated content is already pre-loaded, so playing or streaming other content isn’t currently possible.

TIMIO doesn’t use the MP3 file format. It uses a proprietary encoding, so it’s not possible to add any sort of content to TIMIO.

From the start we wanted to offer parents a better sound quality than we’re used to with children toys. So, we tested several speakers and adjusted our sound files to sound great! Music is a pleasure to listen to and children can easily understand words and enrich their vocabulary.

As of today, we do not have disc replacement program. Although, we plan on implementing a replacement program in the future.

Currently, there are a total of 20 discs are available. That’s over 2500 files and more than 14 hours of content.

No, all discs can be played in all languages. The language setting is on the player. Switch languages by holding the globe icon for 3 seconds.

Yes, it’s very likely that we will issue more discs in the future and make them available on our website. If you have content ideas, please send us your suggestions!

We provide a 1-year manufacturer warranty beginning from the date of purchase. In any case of TIMIO exhibiting a defect in normal use during the 1-year warranty period, TIMIO B.V. will, at its option, replace the product free of charge within a reasonable time after the defective product is returned.

TIMIO has an SD card accessible from the battery compartment. When we develop new discs with new content, these will be delivered on a new SD card to replace the existing one.

TIMIO was designed in Europe with quality and safety in mind and manufactured in China. We have visited the factory in China to insure we work with a partner that upholds the highest international standards for quality and safety.

TIMIO has been developed with kids in mind. It has been tested in the factory quality laboratory and can handle typical kids’ rough handling with ease.

TIMIO puts kids in control. They choose the exact content they’d like to play. Unlike other audio players, TIMIO is also versatile and can play Nursery Rhymes, teach vocabulary, transform into a music instrument, help kids fall asleep, and play fairy tales all in one device. On top of all that, TIMIO is interactive, meaning it will ask questions to reinforce the learning process.

Yes we do. Please refer to the shipping cost for your specific country during checkout.

In Romance languages (Spanish, Portuguese, Italian, etc.) notes are named with solfège syllables—DO, RE, MI, FA, SOL, LA, SI, DO. The solfège system used in many countries—including the United States—was revised in the 1800’s so that all notes begin with a different letter. The 7th note Si was replaced with Ti. And all became 2 letter notes: Sol became So. In American-, and British-English, the solfège syllables are DO, RE, MI, FA, SO, LA, TI, DO.