Right to cancel and return policy

Right to cancel and return policy

You have the right to cancel your purchase within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire physical possession of the product.

To exercise the right to cancel, you must inform us – TIMIO BV, Hunneperkade 8, 7418 BT Deventer, The Netherlands, timio@timio.co, +31 622961720 – of your decision to cancel the order by a clear statement (e.g. a letter sent by post or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the sale.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is
the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Note: Please make sure you return all essential parts: the TIMIO player, the 20 discs and the storage bag.

We would appreciate if you could also include the original packaging and user manual.