Terms

  1. GENERAL

TIMIO B.V. is established at

Achimedesplantsoen 56-1
1098KE Amsterdam
The Netherlands

Chamber of Commerce registration number: 73399949

VAT registration number: NL859513683B01

The following terms apply to all deliveries and services of TIMIO B.V.. By placing an order, the customer agrees on these terms. TIMIO B.V. reserves the right to change these terms from time to time without notice.

All rights, obligations, offers, orders, and agreements entered into under these terms and conditions are subject exclusively to Dutch law.

By placing an order on TIMIO B.V.’s website the customer automatically agrees on TIMIO B.V.’s terms and conditions.

  1. ORDERS

Customers can order on TIMIO B.V.’s websites, by email or over the telephone. Directly after an order has been placed, the customer will receive an email to confirm the order including order details and the total costs.

TIMIO B.V. reserves the right to refuse an order at any time which can result, for example, from one of the following:

  • The product ordered is not in stock
  • TIMIO B.V.’s inability to obtain authorisation of payment
  • The identification of an error within the product information, including price or promotion

If there are any problems with your order TIMIO B.V. will contact you as soon as possible.

  1. PRICES 

All prices on TIMIO B.V.’s website are in Euros and inclusive VAT (Value Added Tax). As TIMIO B.V. is registered for VAT in The Netherlands your order will be charged at the applicable Dutch VAT rate.

TIMIO B.V.’s VAT registration number is: NL859513683B01

Prices listed on the internet do not include the shipping charge. A shipping charge will be added during the order process, depending on delivery location for your order.

  1. PAYMENT

TIMIO B.V. accepts payment by

  • Visa
  • Mastercard
  • American Express
  • Paypal
  • iDEAL
  1. SHIPPING 

Orders placed before 9 p.m. will be shipped the same working day (except weekends and public holidays). Orders are shipped after payment is received. 

Estimated delivery times:

Belgium, Denmark (without Faroe Islands and Greenland), Germany, France (including Corsica and Monaco), Italy (without San Marino and Vatican City), Luxembourg, Austria, Spain (including Balearic Islands, without Canary Islands), United Kingdom (without Gibraltar and the Channel Islands), Sweden: 1-3 working days

Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, the Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland: 3-7 working days

United States and all other countries : 2-3 weeks

Note: The delivery time is an estimated delivery time. The delivery time refers to the period between the order and the arrival of the goods at the customer. Circumstances can always delay the delivery time. From experience most packages are delivered within two weeks. Our shipping partner always uses a period of 2 weeks before an official package inspection is started.

Attention: Enter your phone number when placing your order. If there are any problems with the delivery, contact can be made on location.

Shipping cost:

The following shipping costs are calculated according to the destination country:

United States, Belgium, Denmark (without Faroe Islands and Greenland), Germany, France (including Corsica and Monaco), Italy (without San Marino and Vatican City), Luxembourg, Austria, Spain (including Balearic Islands, without Canary Islands), United Kingdom (without Gibraltar and the Channel Islands), Sweden: Free shipping 

Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, the Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland: €5.50

World: all other countries (including Russia): €11.30

All prices mentioned include 21% VAT.

TIMIO B.V. cannot estimate which customs fees may be charged for deliveries outside the EU. TIMIO B.V. tries to keep possible additional costs as low as possible. Ultimately, however, the customer is responsible for all fees charged by their country’s customs authorities.

If an item is out of stock, the customer will be informed as soon as possible. Sometimes certain items are not kept in stock. In this case, the goods are sent from our supplier directly to the customer.

  1. RIGHT TO CANCEL AND RETURN POLICY

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  1. LIABILITY

TIMIO B.V. has made every effort to display all information on its website as accurate as possible. However TIMIO B.V. reserves the right to refuse orders where the information, including prices and promotions, has been mis-published. TIMIO B.V. is not liable for consequences arising from incomplete or incorrect information on its website.

TIMIO B.V. cannot be held responsible for product deviations due to photo or monitor quality.

  1. PRIVACY, COOKIES AND ADVERTISEMENTS

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  1. COMPLAINTS

TIMIO B.V. is making all effort to satisfy his customers. Nonetheless should be there a reason for dissatisfaction or questions, please contact TIMIO B.V. by email timio@timio.co

  1. CUSTOMER REVIEWS

Customers can submit comments or reviews about the products on TIMIO B.V.’s website. However TIMIO B.V. cannot be held responsible for the accuracy of these customer reviews.

  1. COPYRIGHT

All rights, including copyright, in this website are reserved by or licensed to TIMIO B.V.. The contents of this website, including pictures, may not be copied, saved or distributed without prior written consent from TIMIO B.V..

  1. OWNERSHIP

TIMIO B.V. is owner of the goods until receipt of full payment.

  1. WARRANTY

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  1. DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/
We do not intend to participate in dispute settlement proceedings before a dispute resolution body.