TIMIO has been tested for kids 2+. But some parents have told us that their kids can use it as early as 18 months. TIMIO can also be used by parents to play lullabies to help babies fall asleep quickly.

Use this page and follow the instructions to download the languages your need https://mytimio.com/download/

No. TIMIO’s own curated content is already pre-loaded, so playing or streaming other content isn’t possible.

Currently, there are a total of 26 discs that are available. 5 come with the TIMIO player in the Starter Kit and 20 others are sold separately in 4 packs of 5 discs each, plus a Christmas Songs Disc sold separately. All discs can be played in all languages. TIMIO contains nearly 7 hours of audio content per languages that's more than 50 hours with all languages combined!

No, all discs can be played in all languages. The language setting is on the player. Switch languages by holding your finger on the globe icon for three seconds, and release it when you hear the desired language.

We provide a 1-year manufacturer warranty beginning from the date of purchase. In any case of TIMIO exhibiting a defect in normal use during the 1-year warranty period, TIMIO B.V. will, at its option, replace the product free of charge within a reasonable time after the defective product is returned.

TIMIO was designed in Europe with quality and safety in mind and manufactured in China. We insure that our manufacturing partner in China upholds the highest international standards for quality and safety.

TIMIO has been developed with kids in mind. It has been tested in the factory quality laboratory and can undergo kids’ rough handling with ease.

TIMIO is approximately 210mm / 8.3inches high by 200mm / 8inches wide by 45mm / 1.65 inches deep. TIMIO weighs approximately 365g / 13ounces.

Depending on your location you may have to pay local customs duties because you are ordering from the Netherlands which is in the EU. Please check your local rules and regulations. We cannot estimate which customs and duties fees may be charged for deliveries outside to countries outside the EU. The customer is responsible for all fees charged by their country's customs authorities.

Please visit our returns and refund page for more details.

We offer tracking for orders in the EU. Within 24 hours after placing the order (except weekends and holidays) you receive an email from us with the tracking link. Please check your spam box if you haven't received it. You can also open your order confirmation email and click on "View your order" to find the tracking code after 24 hours.

On TIMIO models TM02-02 and TM03-03, the green LED on the 7 o'clock position, next to the Low Battery Symbol lights up when the batteries are low. Replace the batteries with three new identical AA alkaline batteries. Do not mix old and new batteries or batteries of different types. To extend battery life, turn the unit OFF when not in use. You may also use rechargeable AA batteries. These usuallly come with a charger. Rechargeable batteries of 2500mAh or higher will last a long time between charges. Note that even rechargeable batteries can become weaker over time. Exchange them in due time.

TM04-04 includes a rechargeable battery and a USB-A to USB-C cable. Previous models work with 3 AA batteries.

No. After inserting the batteries, TIMIO works right out of the box and wherever you go, absolutely no WiFi needed. So you can also take it with you when traveling.

TM02-02 and TM03-03 run on 3 AA batteries (it's possible to use rechargeable batteries). Depending on the kind of batteries used and the duration of use per day the batteries will las between 20 to 30 hours of play time.
TM04-04 has an integrated rechargeable battery that will las 8 hours of play time.

Yes! TIMIO has and audio jack on the top of the unit for wired headphones. TIMIO does not work with bluetooth headphones.

Yes TIMIO passed the most rigorous toys safety tests. TIMIO is made of ABS food grade plastics (BPA-free):

• CE SAFETY TEST
• ITS TOY SAFETY TEST
• ASTM Standard Consumer Safety Specification for Toy Safety
• Canada Consumer Product Safety Act Toys Regulations
• CE RF TEST NFC
• CE EMC TEST
• RF FCC & IC NFC TEST
• EMC FCC/ISED TEST

Yes, visit the following page for spare parts and lost discs https://timio.co/collections/accessories-spare-parts

TM02-02 and TM03-03 (Battery operated device):

1. Please try changing the batteries with new ones. Only use high quality batteries. Generic and inexpensive store brand batteries are weaker and will empty fast.
2. Does the issue occur with every disc? Please test several discs, as it could be just one defective disc.
3. Check that the SD card located in the battery compartment is in its place. You can remove it and put it back a couple of times to insure proper placement, then try your device again.

TM04-04 (rechargeable device):
- Connect your TIMIO to your computer with the provided USB-A to USB-C cable:
The green LED light next to the battery symbol should start blinking every 3 seconds. This means that the battery is being charged.
If you still experience issues after charging please contact us timio@timio.co

TIMIO requires one full second to recognize the position of the disc. If you press too quickly, it may play the wrong file. TIMIO corrects itself automatically after one second. So when you put the disc just wait one more second before pressing an image. In fact TIMIO scans the position of the disc every 3 seconds, so it will always play the correct file.

It's possible that the RFID tag in the disc is not programmed correctly. Please send us a picture of the disc along with your address to timio@timio.co, we'll replace it.