Returns and Refund

If you made your purchase through TIMIO's website, you can exchange or return your item for a refund for up to 14 days after receipt of your purchase. 

To return or exchange the item   

1) Please notify TIMIO B.V. of the return within the 14 days by using our contact form prior to returning the item. Don’t forget to mention your name and order number in the email for fast handling.

2) Put your TIMIO product in its original packaging (including the discs, storage bag and user manual) in a shipping box, along with a note mentioning your order number and your name. Please make sure it is packed adequately to prevent damage during shipping (we do not accept liability for returned packages which are damaged during transit).

3) Mail the parcel using a shipping company of your choice to the following address:

eWarehousing - TIMIO Returns
Nijverheidsweg 27
3274 KJ Heinenoord
The Netherlands   

The shipping cost is paid by the customer who is also responsible of the product until TIMIO B.V. receives it.

4) Once TIMIO B.V. will have received your parcel, the returned product will carefully be inspected.

5) TIMIO B.V. will refund the purchase price and the amount will be credited to your account within 14 days after receipt of the return. The reimbursement will be made with the same means of payment as used for the initial transaction.