Orders are sent after receive of payment within 24 hours during workdays (excluding weekends and public holidays). Sending your order within 24 hours does not mean you will receive it within 24 hours, it means we are handing your order over to the package delivery company.
1) ESTIMATED SHIPPING TIME
a) Netherlands, Belgium, Denmark (excluding Faroe Islands and Greenland), Germany, France (including Corsica and excluding Monaco), Italy (without San Marino and Vatican City), Luxembourg, Austria, Spain (excluding Balearic and Canary Islands), Sweden: 1-7 work days (except during peak holiday seasons which can slow down the delivery services)
b) Belarus, Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, the Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Switzerland, Turkey, Vatican City, United Kingdom (excluding Gibraltar and the Channel Islands): 3-14 work days (except during peak holiday seasons which can slow down the delivery services)
c) All other countries: 2-3 weeks (except during peak holiday seasons which can slow down the delivery services)
Note: The delivery time is an estimated delivery time. It refers to the period between the order and the arrival of the goods at the customer. Circumstances can always delay the delivery time. From experience most packages are delivered within two weeks. Our shipping partner always uses a period of 2 weeks before an official package inspection is started. TIMIO B.V. cannot be made responsible for the service and any delays of the shipping company.
Attention: Enter your phone number when placing your order. If there are any problems with the delivery, contact can be made on location.
2) SHIPPING COSTS
The following shipping costs are calculated according to the destination country:
a) Netherlands: €4,95
b) Austria, Belgium, Denmark, Estonia, France, Germany, Luxembourg, United Kingdom: €9,95 for orders under €100,00 or €4,95 for orders above €100,00 (For non-EU countries, duties are the responsibility of the buyer)
c) Ireland, Italy, Greece, Liechtenstein, Malta, Monaco, Norway, Portugal, San Marino, Spain (47 of 52 provinces), Sweden, Switzerland, Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Faroe Islands, Finland, Gibraltar, Greenland, Hungary, Iceland, Isle of Man, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Romania, Serbia, Slovakia, Slovenia, Turkey, Vatican City: €14,95 for orders under €100,00 or €9,95 for orders above €100,00 (For non-EU countries, duties are the responsibility of the buyer)
d) World: all other countries (including Russia): €29,30 (For non-EU countries, duties are the responsibility of the buyer)
All prices mentioned include 21% VAT which can't be deducted for shipping locations outside the EU.
3) CUSTOM DUTIES
Depending on your location you may have to pay local customs duties because you are ordering from the Netherlands which is in the EU. Please check your local rules and regulations. We cannot estimate which customs and duties fees may be charged for deliveries to countries outside the EU. The customer is responsible for all fees charged by their country's customs authorities.
Switzerland (since January 2018): 7.7% VAT + 3% levy + handling fee. This is as an example only, please verify the latest costs as these change over time.
Norway (since October 2012): 25% VAT + 3.5% levy + handling fee. This is as an example only, please verify the latest costs as these change over time.