Warranty

Your TIMIO is covered by a manufacturer warranty for a period of 12 months from the date of purchase and only valid with a proof of purchase. If a manufacturing defect is found, we will be happy to repair or replace your TIMIO. A manufacturing defect is defined as any fault in the product’s materials or workmanship, which is present at time of receipt. The following conditions are not classed as manufacturing defects, and will not be covered by the manufacturer’s warranty:

  • Accidental damage, misuse or abuse
  • Normal wear and tear
  • When the product is not used or maintained in accordance with the Care & Use Instructions
  • Staining caused by foods with strong colorants.
  • Melting caused by heating

Before any refund or replacement can be given, we may require the product to be returned for inspection. As there are occasions where it may not be necessary to send the product back, please send an email to timio@timio.co before returning any items. In many cases, we may simply ask for photographs of the product fault. If you are required to return the product, please make sure it is packed adequately to prevent damage. We do not accept liability for returned packages which are damaged during transit.

How can I return my TIMIO under warranty?

Please run through the FAQ section or consult the User Manual to see whether your issue can be resolved.

In the very unfortunate case you discovered a manufacturing defect* or malfunction, you can send your TIMIO back to us within one year from the date of purchase along with a proof of purchase.

Please notify TIMIO B.V. of the return by email to timio@timio.co prior to returning the item. Don’t forget to mention your order number in the email for fast handling.

  1. As a first step, download, print and fill out the TIMIO Warranty Form.
  2. Put your TIMIO preferably in its original packaging (including the discs and storage bag) along with the completed TIMIO Warranty Form in a shipping box. Please make sure it is packed adequately to prevent damage during shipping. Mail the parcel to us using a shipping company of your choice to the following address:
    TIMIO BV – Warranty
    Hunneperkade 8
    7418 BT Deventer
    The Netherlands
  3. The return shipping cost is paid by the customer who is also responsible of the product until TIMIO BV receives it.
  4. Once we receive your parcel, we will carefully inspect the product. If the defect or malfunction is covered by the warranty, we will send you a new TIMIO as replacement as soon as possible to the address provided. If not, we will let you know why via email.

Note:
*A manufacturing defect is defined as any fault in the product’s materials or workmanship, which is present at the time of purchase or a malfunction discovered during initial usage. The following conditions are not classed as manufacturing defects, and will not be covered by the manufacturer’s warranty:

  • Accidental damage, misuse or abuse
  • Normal wear and tear
  • When the product is not used or maintained in accordance with the Care &
  • Use Instructions (see User Manual included with TIMIO)
  • Staining caused by foods with strong colorants.
  • Melting caused by heating
  • Tampering with the SD card

We do not accept liability for returned packages which are damaged during transit.